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Jackmar9
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No option to choose touchpad/touchpad doesn't work

HP Chromebook - 14-ca051wm
Chrome OS

I am trying to use my touchpad, but when I am looking for the option to do so, it never even shows up. I don't want to use a mouse, but that's the only way I can use my chromebook at the moment.  Please help me.Screenshot 2020-01-11 at 8.47.32 PM.pngScreenshot 2020-01-11 at 8.47.28 PM.png

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HP Recommended

No option to choose touchpad/touchpad doesn't work

@Jackmar9

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Fix touchpad problems:

  • Make sure there is no dust or dirt on the touchpad.
  • Press the Esc key several times.
  • Drumroll your fingers on the touchpad for ten seconds.
  • Turn your Chromebook off, then back on again.
  • Perform a hard reset.

Click here: https://support.google.com/chromebook/answer/1047367?hl=en to complete the Chromebook touchpad troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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