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HP Notebook - 17-by0053cl5XX
Microsoft Windows 10 (64-bit)

I requested warranty support a week ago. They have my warranty down as expired even though I purchased an extension last November. So far, all I have is the confirmation email. The hinge broke some time ago which I have seen other people on the forum describe. The hard drive then went out over a week ago. There is no contact information on the email, so I do not know how to request a status update. I am hoping someone on this forum can help. My wife is nagging 😉 It is her laptop. Thanks!

3 REPLIES 3
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@MWETulsa 

 

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HP Notebook - 17-by0053cl

 

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Warranty Check

 

 

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Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

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Dragon-Fur

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Hi @MWETulsa

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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Thanks, Asmita, for the response. I do not see a private message nor have I received a further email. The only email I received in response to my warranty dispute just has a case number but no way to respond. I feel kind of stuck here. Should I just be patient or is there something I should be doing? 

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