No response from warranty support

[MWETulsa]

I requested warranty support a week ago. They have my warranty down as expired even though I purchased an extension last November. So far, all I have is the confirmation email. The hinge broke some time ago which I have seen other people on the forum describe. The hard drive then went out over a week ago. There is no contact information on the email, so I do not know how to request a status update. I am hoping someone on this forum can help. My wife is nagging 😉 It is her laptop. Thanks!

[Dragon-Fur]

@MWETulsa 

• I have submitted a request that someone take a look.
• Please know that because our Community is not HP Technical Support, we are not a direct conduit to HP.
• When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 
• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims.

Note to those reading:

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site places your privacy at risk from scammers.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

References

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

OR

HP Notebook - 17-by0053cl

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

------------------------------------------------------------------------------------- 

USA / Canada

   Contact Official HP® Support | HP® Customer Support

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

-------------------------------------------------------------------------------------

UK

For faster support, first submit information / case online: HP Customer Support UK

-------------------------------------------------------------------------------------

Option - HP Support is on Facebook!

HP on Facebook

READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Reminder:  Wait times can be long – HP Response centers are very busy.

• Use Device Serial Number to submit the case (do not post private information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[asmita6658]

Hi @MWETulsa

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MWETulsa]

Thanks, Asmita, for the response. I do not see a private message nor have I received a further email. The only email I received in response to my warranty dispute just has a case number but no way to respond. I feel kind of stuck here. Should I just be patient or is there something I should be doing?