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- HP Community
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- No response from warranty support

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06-05-2020 11:03 AM
I requested warranty support a week ago. They have my warranty down as expired even though I purchased an extension last November. So far, all I have is the confirmation email. The hinge broke some time ago which I have seen other people on the forum describe. The hard drive then went out over a week ago. There is no contact information on the email, so I do not know how to request a status update. I am hoping someone on this forum can help. My wife is nagging 😉 It is her laptop. Thanks!
06-05-2020 11:23 AM
- I have submitted a request that someone take a look.
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References
Reference and Resources – Places to find help, solve problems, and learn about your Device
Device Homepage
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
OR
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HP Technical Support – Contact Information
Open website HP World-Wide Support
Select your region and follow the prompts
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USA / Canada
Contact Official HP® Support | HP® Customer Support
Submit information / case online
Sign in or continue as a guest
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UK
For faster support, first submit information / case online: HP Customer Support UK
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Reminders
HP Support does not publicly post contact numbers. Please submit your case online
- Provide all the requested information to submit your online case
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Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
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- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
Warranty Dispute
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
- If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
- HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
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06-05-2020 11:36 AM
Hi @MWETulsa
Welcome to the HP Support Community.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
Asmita
I am an HP Employee
06-06-2020 07:52 AM
Thanks, Asmita, for the response. I do not see a private message nor have I received a further email. The only email I received in response to my warranty dispute just has a case number but no way to respond. I feel kind of stuck here. Should I just be patient or is there something I should be doing?