Noise from hinges while opening and closing the lid

[detgrc]

Hi, 

     I purchased HP Notebook HP Pavillion Gaming Laptop 15-ec0104AX from flipkart yesterday. I am hearing a creaking noise from hinges while opening and closing the lid. Is it normal or should I replace the item?

[The_Fossette · Accepted solution]

@detgrc

I reviewed your post and I understand that you are hearing a creaking noise from the hinges when you open and close the laptop.

Don’t worry, I assure you I will try my best to get this sorted.

As you have mentioned that you bought the laptop yesterday, and the hinges are new and that could be a reason why the noise is coming from the hinges. However, if you wish you can return the laptop and get a replacement or you can contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[detgrc]

Hi The_Fossette,

      Thanks a lot. This is a great help to me. I requested for a replacement already.

Thank you,

Ravi