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Tutor
Posts: 11
Member Since: ‎12-26-2016
Message 1 of 18 (2,963 Views)
Accepted Solution

Noise from touchpad? (HP Spectre x360 Kaby Lake version)

Product Name: Hp Spectre x360 Late 2016
Operating System: Microsoft Windows 10 (64-bit)

So I just got this laptop, and I noticed that it would make a soft but noticeable clicking sound sometimes when I tap it lightly or when I'm scrolling with two fingers. Is this normal or should I exchange it? Thanks!

Accepted Solution

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

Hi @hslmdjim,

 

I reviewed your post. Please run diagnostics. If the noise persists and if the unit is within a return window you could return it or send it in for repair to check what the noise is all about. Great diagnosis and a superb effort to isolate the issue. Smiley Happy Kudos to you for that. Smiley Happy

 

If the performance of the computer is not hampered and you think the noise is not causing any hindrance, then you could send the unit for service for a comprehensive check.  If it is under warranty, the warranty will take care of repair services.

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

 

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you.  Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

 

Take care now and have a splendid week ahead. Smiley Happy

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HP Support Agent
Posts: 6,956
Member Since: ‎08-10-2016
Message 2 of 18 (2,919 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

Hi @wei12307,

 

Thanks for reaching out! Smiley Happy A very good day to you. Smiley Happy Hope you are doing well. Smiley Happy  I reviewed the post about the touchpad making a tiny clicking noise.  It will be a delight to assist you here. Smiley Happy 

 

 

Spectacular diagnosis of the issue. Fabulous observations before posting. Kudos to you on that score. Smiley Happy You are a privileged HP customer and we value your relationship with HP greatly.  It is a great privilege to share this platform with you. Smiley Happy

 

If the noise does not hamper either the computer’s or touchpad’s functionality, then it could be ignored. It may be possible that the computer is designed this way for this specific model.

 

Please visit this link for more information: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-x360-touchpad-slightly-...

 

If you still think that the touchpad noise is annoying you, please take a wise decision of exchanging the unit. If it has been purchased directly from HP, then Please contact HP shopping via this link: http://store.hp.com and follow the on-screen instructions. You get a 30-day return window to exchange the product.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you.  Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

 

Take care now and have a splendid week ahead. Smiley Happy

Happy holidays to you and your family. Smiley Happy

 

DavidSMP
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎11-30-2016
Message 3 of 18 (2,881 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

I've gotten so many units with this issue now. Did you keep the laptop? I'm not even sure if it's a defect or meant to be like this
HP Support Agent
Posts: 6,956
Member Since: ‎08-10-2016
Message 4 of 18 (2,870 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

Hi @hslmdjim,

 

I reviewed your post. Please run diagnostics. If the noise persists and if the unit is within a return window you could return it or send it in for repair to check what the noise is all about. Great diagnosis and a superb effort to isolate the issue. Smiley Happy Kudos to you for that. Smiley Happy

 

If the performance of the computer is not hampered and you think the noise is not causing any hindrance, then you could send the unit for service for a comprehensive check.  If it is under warranty, the warranty will take care of repair services.

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

 

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you.  Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

 

Take care now and have a splendid week ahead. Smiley Happy

DavidSMP
I am an HP Employee

Tutor
Posts: 11
Member Since: ‎12-26-2016
Message 5 of 18 (2,866 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

I exchanged my unit and the new one does not have that problem
HP Support Agent
Posts: 6,956
Member Since: ‎08-10-2016
Message 6 of 18 (2,828 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

Hi @wei12307,

 

I reviewed your response. I was on my weekend and could not respond to the post right away. I am glad you got the unit exchanged and that there is no noise. If you need further assistance, please reach out anytime and Iam always there to assist you.

 

 

To simply say thanks, please click the "Thumbs Up" button to give me Kudos to appreciate my efforts to help.

 

I hope the unit works great and stays healthy for a long time. Smiley Happy You take care, stay healthy, keep smiling big and do have a blessed year ahead. Smiley Happy

DavidSMP
I am an HP Employee

Honor Student
Posts: 1
Member Since: ‎01-24-2017
Message 7 of 18 (2,751 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

[ Edited ]

To anyone experiencing this problem, it seems to be quite common with these models. Good news is it's not inherent to all. First unit I bought had this problem. Returned for another which was much much worse, to my dismay. Third one though is perfect even after a couple weeks of use. This laptop is great quality but inconsistant manufacturing makes for some real headaches.

 

If you have a trackpad that makes little clicks when you lift your finger, return it for another one until you get a "good one". They are out there and you should not have to put up with a loose trackpad on a 1k+ laptop in 2017.

 

HP shouod address this with customers. The problem should be ackknoledged and offers for repair should be made to those suffering from this very annoying issue which obviously can be remedied.

 

If you have a clicky loose touchpad, don't put up with it. Return it and get the performance you padi for.

Honor Student
Posts: 3
Member Since: ‎11-30-2016
Message 8 of 18 (2,743 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

I agree. But I am currently on my 5th one of this laptop. And all the ones previous had either the clicky track pad issue and/or the battery discharge when shut off issue. This latest one has a slightly annoying track pad and I've just decided to put up with it. It's not perfect but not really up for waiting 2 weeks for another unit.
HP Support Agent
Posts: 1,409
Member Since: ‎10-14-2016
Message 9 of 18 (2,736 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

Hi@hslmdjim

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

Regards,
Sizzlingsum_13
I am an HP Employee

Top Student
Posts: 7
Member Since: ‎12-21-2016
Message 10 of 18 (2,673 Views)

Re: Noise from touchpad? (HP Spectre x360 Kaby Lake version)

HP quality control is worse on this entire plannet.

 

Ordered two of these spectre x360 kaby lake version

 

First had a rattling touchpad

Second had a yellow tint on the screen

 

Ordered a third one and you guessed it same yellow tint on the screen. Seriously HP you guys are asking a premium price for these machines with way bad quality control I can imagine one unit faulty in 100 but 3 units faulty out of 3????

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation