Nombre clavier numérique

[TOF1976]

Hi Everybody,

I meet a Problem with the numeric section of my keyboard.

When I press 1, I get 14

When 3:  3,

when 4: 41

When 7:  7/

When 8:  8*

When 9:  9-

I have tried to reinstal the drivers for keybord, change the language of the keyboard, etc.

I have no Idea!

It works with others number touch.

Could you please give me an advice?

Many thanks

Best Regards

Christophe

[A_Gayathri]

Hi @TOF1976,

Welcome to the HP Support Community

I understand you are facing an issue with the keyboard. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
  May I know

1. Since when are you facing this issue

2. Have you made any changes on your PC post that this issue raised

3. Could you please elaborate in detail?

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TOF1976]

Hi Gaya1239,

Many thanks for supporting me!

I met this Problem about 5 months ago.

I have just follow the advices concerning the system update settings but no others change.

I found very strange that only the right side numerical part of the keyboard has strange mixed print. For exemple, if I enter "7", it prints" /7", for "8", the 2 following char are printed : "*8". "/" entered result with "/7" and so on.

Data of my laptop:

HP LapTop 15-dw3xxx

Memory size: 16384

ID Product: 4K1G4E#UUZ

Windows 11 Famille

Version 23H2

Build: 22631.4460

Kindly Regards

Have a nice day

Tof1976

[A_Gayathri]

Hi @TOF1976,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your numeric keypad may have a hardware issue or a setting conflict. Here are steps you can take to troubleshoot and hopefully resolve the issue:

1. Test for Sticky or Damaged Keys

• Inspect the Keyboard Physically:
  • Ensure no keys are stuck, especially Shift, Ctrl, or Alt keys, as they can cause unexpected input when combined with others.
  • Clean the keyboard using compressed air to remove any debris that might be causing interference.

2. Check the Num Lock State

• Ensure that Num Lock is activated. If not, pressing the number keys may register as navigation or alternate symbols.
• Try toggling Num Lock on and off to see if the behavior changes.

3. Reset Keyboard Settings

• Windows Settings:
  1. Go to Settings > Time & Language > Language & Region.
  2. Under Keyboard Layout, ensure the correct layout is selected (e.g., US-QWERTY or French-AZERTY, depending on your preference).
  3. Remove any unnecessary layouts to prevent accidental switching.
• Keyboard Driver Reinstallation:
  1. Open Device Manager (Win + X > Device Manager).
  2. Expand Keyboards.
  3. Right-click on your keyboard and select Uninstall Device.
  4. Restart your laptop. Windows will reinstall the keyboard driver automatically.

4. Test in Safe Mode

• Boot into Safe Mode to determine if the issue is software-related:
  1. Restart your computer while holding Shift to access the Advanced Boot Options.
  2. Select Troubleshoot > Advanced Options > Startup Settings > Restart.
  3. Choose Safe Mode.
  4. If the issue disappears in Safe Mode, it may be caused by third-party software or keyboard mapping.

5. Disable Keyboard Shortcuts or Overlays

• Check for software that might override your keyboard inputs (e.g., gaming software, macro tools, or accessibility settings).
• Disable any active Sticky Keys or Filter Keys in Control Panel > Ease of Access > Make the Keyboard Easier to Use.

6. Test with an External Keyboard HP PCs - Testing for hardware failures

• Connect an external USB or Bluetooth keyboard to confirm if the issue is hardware-specific.
  • If the external keyboard works fine, the built-in keyboard may need repair or replacement.

Refer to this document: HP Laptop PC 15-dw3000 User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!