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‎08-26-2020 01:37 AM

HP Recommended
Product: Spectre X360 Convertible 15
Operating System: Microsoft Windows 10 (64-bit)

When I boot up my PC (which we bought in last 6 months) I am getting a message which says a non HP battery has been detected.  We haven't changed the battery since we bought the laptop,

 

It is a minor problem as we can just press enter and continue but I would like to resolve it.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2020 09:30 AM

HP Recommended

@Colin987 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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1 REPLY 1

‎08-26-2020 09:30 AM

HP Recommended

@Colin987 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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