Non operating keyboard

[5H2DA]

Keyboard stopped working. Rebooted, but no change. Some keys do work, such as WiFi on/off and function keys like F10 and F5 in set up modes. 

[Raj1788]

@5H2DA

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Did you try with a different keyboard?

Follow the below steps to boot into BIOS page and check if the keyboard is working fine.

1. Turn on or restart the computer.

2. While the display is blank, press the f10 key to enter the BIOS settings menu.

If the keyboard is working fine

1. Press Windows+X to open the menu, and choose Device Manager on it. 

2. In the device manager, expand category "Keyboard". 

3. Under this category, right click on your HID Keyboard driver and click on Uninstall. 

4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button.

5. Restart the computer.

If the issue persists, click on this link:https://support.hp.com/in-en/document/c03738933 and follow the troubleshooting steps.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[5H2DA]

Raj: I ran the processes you recommended. No change. I downloaded the diagnostics, ran for keyboard and received the following error code: UBUE6W-1J29GG-MFPWW1-G1K413. Ideas? Solutions?

kind Regards 

[Raj1788]

@5H2DA

Appreciate all your time and efforts

This is a hardware issue. I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!