Non removable battery?

[cralco]

My battery, which is less then a year old is not charging to 100%.  I have read the forums and have unistalled the microsoft acpi.. shut it off etc but stil the problem persists.   One forum says to remove the battery, but i've come to learn you can't take it out? how do you replace it?

[A4Apollo]

Hi! @cralco, Thanks for stopping by the HP Support Forums!

I understand when you have issues charging your laptop.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different adapter?

As you mentioned you have issues charging your laptop.

Check the AC adapter to confirm that all of the plugs are securely seated.

Try performing a hard reset on your PC and check if it helps.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Try updating the BIOS on your PC and check if it helps.

Link to update the BIOS.

Also, You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

If the issue persists try updating other drivers on your PC using HP support assistant.

Also, Try running a battery test on your PC using HP support assistant and check if the battery is functioning correctly.

Refer this article to know more information about using HP support assistant.

If the battery test fails please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Take Care! 🙂

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