cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
45
Flag Post

Not getting a response to my question - what's the best way to correspond with HP?

HP Recommended
Envy x360

I posted a question on 6/29/2020 in the morning and got a reply that afternoon from an HP Support Representative (with the orange logo, in a private email on this platform) asking for more information in order to help with a solution. I replied immediately and have not gotten any further communication despite two requests for an update. Have I been scammed? I would love to call and speak to a Representative, but cannot find a number to call. The automated chat also does not have an option to speak to a Representative. Many people are working from home and needing technical support; certainly this is a busy time. If my case cannot be resolved, can I at least get an update?

1 REPLY 1
Highlighted
Level 15
Level 15
26,189 25,951 2,273 8,382
Message 2 of 2
Flag Post
HP Recommended

@RGrems 

 

The time frame for a response can be slow - as you know, our methods are indirect, we are not HP Support.

Even having gained the attention of an agent does not speed the overall process - the lines are long.

Even so, I understand you are waiting to hear back.

I bumped the request.

 

 

  • I have submitted a request that someone take a look.

Worth Noting

  • Please know that our Community is not HP Technical Support.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

Dragon-Fur

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation