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‎05-14-2023 02:15 PM

HP Recommended
Product: HP Elite x2 1012 G1 Tablet with Travel Keyboard Base Model
Operating System: Microsoft Windows 11

Hello everyone, I have a problem with my fingerprint scanner. In the settings, it says that no suitable device was found, and there is also no biometric scanner device in the device manager. There are no unknown devices either. I have tried all the drivers from the HP website, but nothing seems to help.

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2 REPLIES 2

‎05-14-2023 03:47 PM

HP Recommended

@olegyyys 

 

The message says all ! Did you actually buy Fingerprint reader option for your machine ? That option ONLY available for few, not all machines of the series as mentioned on pages 3 & 9 of the following manual

 

             http://h10032.www1.hp.com/ctg/Manual/c04921510.pdf

 

Otherwise you would be able to buy part and install yourself as indicated on page 54 of the manual.

 

Regards.

BH
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‎06-13-2023 03:30 PM

HP Recommended

Thank you!

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