Note Book shuts off even when charged

[fixthismess]

Purchased in 2017.  Is plugged into AC power source 99% of the time. Last year or so, when on battery only (no AC),  it shuts off even when battery shows 60% and greater juice left.  Sometimes shuts off at 90%. I have run the battery recall software and it is not subject to recall. Ran HP Diagnostics Test - it passed but there was 1 error message of "Primary Charge Control Failed". Not sure how it can pass and yet have an error message. 

FYI: My 3.0 USB port no longer functions  (not sure if there is any relationship between the two).

Long time HP only customer. Not happy with the quality of this machine. 

[praveenbv · Accepted solution]

Hi@fixthismess,

Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

Let's try this:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.