Notebook Hardware Diag Update to current version

[Cherry66]

I have a HP laptop notebook which is currently not allowing me to boot up in Win 10. I have downloaded the win 10 reinstalation to a bootable usb, however the blue screen of death error I am getting is a "Stopcode: Driver PNP Watchdog" error. I have realised after trying to reboot that my Hardware Diagnostics UEFI version is out of date....I have now downloaded the current version onto a usb drive but for the life of me can not work out how I am supposed to update it being that I cant get the thing to boot up in the first place. PLEASE HELP!

[erico]

"Hardware Diagnostics UEFI version is out of date"  That shouldn't matter.

Are you able to tap F2 immediately after pressing the power button to use the HP PC Hardware Diagnostics UEFI utility to run a system check?

The Stopcode: Driver PNP Watchdog error means that there is either a hardware or driver issue forcing a stop.

[Cherry66]

Hey Erico,

I am able to access F2 menu and run the sysytem check....results are now coming up with see below:

Model: HP Laptop 14s-dk0xxx
Serial Number: 5CG012BQ37
Product ID: 7NL76PA#ABG
CSO Number:
Agent ID:
================================================
Start Time Type Result Failure ID
------------------- ------------------ -------- ---------------------------
2024-05-08 17:21:21 System [F-1] Failed Q7N6WC-A4QC41-MFGG2J-089W03
Memory [C] Failed Q7N6WC-A4QC41-MFGG2J-089W03
Battery Failed Q7N6WC-9T9C41-MFGG2J-C0AH03
2024-05-08 17:08:27 System [E] Failed Q7N6WC-A4QC41-MFGG2J-089W03
Memory [C] Failed Q7N6WC-A4QC41-MFGG2J-089W03
Battery Failed Q7N6WC-9T9C41-MFGG2J-C0AH03
2024-05-07 17:09:37 System [F-1] Failed Q7N6WC-A4QC40-MFGG2J-089E03
Memory [C] Failed Q7N6WC-A4QC40-MFGG2J-089E03
Battery Failed Q7N6WC-9T9C40-MFGG2J-C0A103
2024-05-07 17:08:35 Symptom 3-0 Canceled NA
2024-05-05 07:19:49 USB Port Failed Q7N6WC-A4QC3W-MFGG2J-8D4503
2024-05-05 07:14:11 USB Port Failed Q7N6WC-A4QC3W-MFGG2J-8D4503
2024-05-05 07:13:16 Charging Port Test Failed Q7N6WC-A4QC3W-MFGG2J-08E103
2024-05-05 07:13:02 System Board Passed NA
2024-05-05 07:11:42 AC Adapter Passed NA
2024-05-05 07:10:58 Power Failed Q7N6WC-9T9C3W-MFGG2J-C0DE03
2024-05-05 07:08:42 Battery Failed Q7N6WC-9T9C3W-MFGG2J-C0DE03
2024-05-05 07:08:07 Hard Drive [S] Passed NA
2024-05-05 06:50:50 Processor Passed NA
2024-05-05 05:56:52 System [F-1] Failed Q7N6WC-9T9C3W-MFGG2J-C0DE03
Battery Failed Q7N6WC-9T9C3W-MFGG2J-C0DE03
<END>

It appears to be battery related.

I'm hoping if I remove the battery and run it straight off of ac power I can get it back up and running until I can get a replacement battery.

Your help is greatly appreciated!

[erico]

Your laptop definitely has a battery problem. It needs to be replaced.

All you need to do is unplug the connector. The battery can stay in place until your are ready to replace it.

As long as the laptop system board power circuit is OK, it should run without the battery connected and the AC power adapter in place.

The battery HP part number and description

L11119-855   3C 41W 3.6A LI HT03041XL-PR+PL

HP PartSurfer This is an official parts list of all the parts in your laptop

https://partsurfer.hp.com/partsurfer/

[Cherry66]

Thank you so much @Erico I'll give this a try now....do you also think this is what has been stoping it from booting up?

[erico]

That is something we won't know until you try after unplugging the battery connector.

With newer laptops, there is no BIOS battery.
The BIOS gets its current to retain configuration data, including boot information, from the main battery .

It will depend on just how long it has been since the battery has been near failure.

When a Moderator sees your previous post, they will likely remove the image because it contains your laptop serial number. 

Posting it as text and removing the serial number would have been preferred.

If you can  edit the serial number out of it, that will not happen.

HP does not allow the presence of serial numbers of HP products in threads.

That is why we never ask for it. 

It is useful for using the PartSurfer and for finding the HP Support portal.

I suspect HP's reasoning for not allowing its presence is that some people will use that serial number for some nefarious purposes.

[Cherry66]

Hey @Erico

Thanks again for your input! The battery issue is no longer a problem but I still cant get it to boot up without that blue screen of death appearing showing the same message as previously mentioned....I'm starting to pull my hair out.

How do I get this thing up and running atleast so I can attempt to back it up before something else goes wrong.

Kind Regards,

Cherry66

[erico]

Can you run the system test again and post the result here?

[Cherry66]

Hey @Erico

Please see below for screenshots of all tests I have run:

 

Model: HP Laptop 14s-dk0xxx
Serial Number: 
Product ID: 
CSO Number:
Agent ID:
================================================
Start Time            Type                 Result     Failure ID
-------------------   ------------------   --------   ---------------------------
2024-05-08 19:30:13   System [E]           Passed     NA
2024-05-08 19:21:16   Symptom 3-0          Canceled   NA
2024-05-08 19:14:30   Symptom 2-0          Passed     NA
2024-05-08 19:09:41   Symptom 1-0          Passed     NA
2024-05-08 18:57:34   System [F-1]         Failed     Q7N6WC-A4QC41-MFGG2J-089W03
                      Battery              Failed     Q7N6WC-9T9C41-MFGG2J-C0AH03
2024-05-08 18:57:18   AC Adapter           Passed     NA
2024-05-08 18:56:52   Battery              Failed     Q7N6WC-9T9C41-MFGG2J-C0AH03
2024-05-08 18:56:27   Power                Failed     Q7N6WC-9T9C41-MFGG2J-C0AH03
2024-05-08 18:06:44   Symptom 7-0          Failed     Q7N6WC-9T9C41-MFGG2J-C0AH03
2024-05-08 18:06:16   Processor            Passed     NA
2024-05-08 18:05:29   Charging Port Test   Failed     Q7N6WC-A4QC41-MFGG2J-089W03
2024-05-08 18:04:49   System Board         Passed     NA
2024-05-08 18:02:02   USB Port             Failed     Q7N6WC-A4QC41-MFGG2J-8D3S03
2024-05-08 18:01:00   USB Port             Failed     Q7N6WC-A4QC41-MFGG2J-8D3S03
2024-05-08 17:58:00   USB Port             Failed     Q7N6WC-A4QC41-MFGG2J-8D3S03
2024-05-08 17:56:56   USB Port             Passed     NA
2024-05-08 17:56:27   AC Adapter           Passed     NA
2024-05-08 17:55:50   Battery              Failed     Q7N6WC-9T9C41-MFGG2J-C0AH03
2024-05-08 17:53:55   Power                Failed     Q7N6WC-9T9C41-MFGG2J-C0AH03
<END> 

I really hope this helps, I desperately need this computer working again.

Thanks for your help 🙏

[erico]

Hi @Cherry66 

I notice the date in the system log are all on the 8th of May. Can you run the Diagnostics tests again to geta result from after the battery has been replaced? 

That would help in troubleshooting.

Usually a Blue screen even has an alphanumeric code. Can you post that if it appears?

It would also help if you used the BIOS system information section to get the System SKU or HP product number. That will provide the hardware configuration of your laptop.