Notebook Hardware Diag Update to current version

[Cherry66]

Hello Again @Enrico

Fingers crossed this time all the required info needed to get this resolved will be listed below:

*side note something odd had happened with the date and time reverting back to 2017...I have updated this now.

Sorry how blurry this came out

Also see the most current logs from the system tests:

Model: HP Laptop 14s-dk0xxx
Serial Number:
Product ID: 7NL76PA#ABG
CSO Number:
Agent ID:
================================================
Start Time Type Result Failure ID
------------------- ------------------ -------- ---------------------------
2024-05-15 21:44:11 System [E] Passed NA
2024-05-15 13:14:02 System [F-2] Passed NA
2024-05-15 12:57:43 System [F-1] Passed NA
2024-05-15 06:42:14 System [F-2] Passed NA
2024-05-15 06:38:13 System [F-1] Passed NA
2024-01-05 05:29:01 System [E] Passed NA
2017-01-01 00:01:41 System [E] Passed NA
2024-05-09 14:19:14 USB Port Canceled NA
2024-05-09 14:19:01 Wireless Module Passed NA
2024-05-09 14:18:30 Processor Passed NA
2024-05-09 14:17:46 System Board Passed NA
2024-05-09 11:58:24 Symptom 2-0 Passed NA
2024-05-09 11:27:05 Symptom 1-0 Passed NA
2024-05-09 09:52:07 Symptom 3-0 Passed NA
2024-05-08 19:30:13 System [E] Passed NA
2024-05-08 19:21:16 Symptom 3-0 Canceled NA
2024-05-08 19:14:30 Symptom 2-0 Passed NA
2024-05-08 19:09:41 Symptom 1-0 Passed NA
2024-05-08 18:57:34 System [F-1] Failed Q7N6WC-A4QC41-MFGG2J-089W03
Battery Failed Q7N6WC-9T9C41-MFGG2J-C0AH03
<END>

Model: HP Laptop 14s-dk0xxx
Serial Number:
Product ID: 7NL76PA#ABG
CSO Number:
Agent ID:
================================================
Start Time Type Result Failure ID
------------------- ------------------ -------- ---------------------------
2024-05-16 00:06:52 System [F-2] Passed NA
2024-05-15 23:12:23 System [F-1] Passed NA
2024-05-15 21:44:11 System [E] Passed NA
2024-05-15 13:14:02 System [F-2] Passed NA
2024-05-15 12:57:43 System [F-1] Passed NA
2024-05-15 06:42:14 System [F-2] Passed NA
2024-05-15 06:38:13 System [F-1] Passed NA
2024-01-05 05:29:01 System [E] Passed NA
2017-01-01 00:01:41 System [E] Passed NA
2024-05-09 14:19:14 USB Port Canceled NA
2024-05-09 14:19:01 Wireless Module Passed NA
2024-05-09 14:18:30 Processor Passed NA
2024-05-09 14:17:46 System Board Passed NA
2024-05-09 11:58:24 Symptom 2-0 Passed NA
2024-05-09 11:27:05 Symptom 1-0 Passed NA
2024-05-09 09:52:07 Symptom 3-0 Passed NA
2024-05-08 19:30:13 System [E] Passed NA
2024-05-08 19:21:16 Symptom 3-0 Canceled NA
2024-05-08 19:14:30 Symptom 2-0 Passed NA
2024-05-08 19:09:41 Symptom 1-0 Passed NA
<END>

I can not thank you enough for all your time and efforts in trying to assist me in getting my issue resolved, I can honestly say for a novice this is the first time I haven't been able to work the problem out for myself.

Thanks again, Cherry66

 

 

 

 

 

 

 

 

 

[erico]

The date/time issue is because the battery is not operating as expected in its communications with the Battery Management System chip on the system board.

The battery is supposed to provide current to keep the clock and BIOS functions as they have been set. Without that current, they reset to born on date default values.

In the BIOS, the battery date says 2019.

At five years , it has reached an exemplary service life and must be replaced.

Th results of the PC Hardware Diagnostics tests that you have run are odd.

Even with a pass on the main battery test, I would replace the SSD/HDD and reinstall Windows.

Unfortunately, this has reached a point where you should remove the hard drive, put it in an enclosure and save everything important to an external storage device. A laptop shop can do that for you.