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‎02-26-2020 12:20 PM

HP Recommended
Product: HP Notebook - 15t -bs000 CTO
Operating System: Microsoft Windows 10 (64-bit)

My HP Notebook - 15t - bs000 CTO's hinges and back casing completely broke and came off December 2018 (about a year after I got it). The problem was resolved after I sent it to HP and they fixed it.  Now (Feburary 2020) the same thing is happening again after HP repaired my computer in their facility. What should I do? The HP Support website is not allowing me to contact any one for help. The computer is in perfect condition besides the outer case and I don't know what to do.

1 person had the same question
1 REPLY 1

‎02-27-2020 03:48 AM

HP Recommended

Hi @KATIEUP

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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