Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Notebook Hinges Break (Again)

HP Notebook - 15t -bs000 CTO
Microsoft Windows 10 (64-bit)

My HP Notebook - 15t - bs000 CTO's hinges and back casing completely broke and came off December 2018 (about a year after I got it). The problem was resolved after I sent it to HP and they fixed it.  Now (Feburary 2020) the same thing is happening again after HP repaired my computer in their facility. What should I do? The HP Support website is not allowing me to contact any one for help. The computer is in perfect condition besides the outer case and I don't know what to do.

HP Support Agent
HP Support Agent
11,359 11,360 1,034 1,222
Message 2 of 2
Flag Post
HP Recommended

Notebook Hinges Break (Again)



Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation