Notebook going freeze. How to rectify this problem.

[Kamal64]

My pavilion notebook model is 15-bc406tx under warranty period that will be end on 29 September 2020.windos10  O.S loaded  from beginning. Last 10 days I have loaded  Auto desk Maya software. Last 5days found a serious problem.several time in a daysystem going to freeze (hang).immediately I have contact with vendor.as per vendors version  primarily format the system  is required. And  moved forward as vendor.at the same time vendor suggest  me to include a extra SSD for increase the speed. Done as so.

But hang  problem till now preasent. Please suggest me actual solution about this problem. 

[Riddle_Decipher]

@Kamal64 here are a few steps that should help us identify and resolve the issue:

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click System Tests.

3. Click the System Fast Test tab.

4. Click Run once.

   While the test is running, the time remaining and test result for each component displays on the screen.

5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

   If no system component failed, continue with these steps.

6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

   • If an issue is not found, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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