Notebook not charging by USB-C when turned on

[szymku90]

Hello,

I've got an issue with my HP Pavilion x360. I have a 120W charger with a 90W USB cable (the standard HP charger for this notebook is 45W). This set only charges my computer when it's  turnedoff, then stops when I turn it on. I tried different options and tested my charger on other notebooks (works fine). Of course, I connect the cable to the USB charging port. Does anyone know what could be the cause?

Best regards,

Szymon

[Raj_05 · Accepted solution]

Hi @szymku90,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

There could be a few reasons why your HP Pavilion x360 notebook is not charging via USB-C when turned on.

• Insufficient power supply: The USB-C charger you are using may not be providing enough power to charge your laptop when it is turned on. Make sure that you are using a charger with enough wattage to power your laptop.
• Faulty USB-C cable: The cable you are using to connect your laptop to the charger may be faulty. Try using a different USB-C cable to see if that resolves the issue.
• Incorrect BIOS settings: Some laptops require certain BIOS settings to be enabled in order to charge via USB-C. Check your laptop's BIOS settings to ensure that the USB-C charging option is enabled.
• Battery or charging port issues: It's possible that there may be an issue with your laptop's battery or charging port that is preventing it from charging via USB-C. In this case, you may need to take your laptop to a repair technician to have it checked and repaired if necessary.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support