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‎10-23-2018 01:25 PM

HP Recommended
Product: HP Pavilion x360 11m-ad013dx
Operating System: Microsoft Windows 10 (64-bit)

I'm in the process of upgrading the RAM in a HP Pavilion x360 11m-ad013dx. 

 

After installing the new 8GB of RAM the computer wouldn't boot. The caps lock light started blinking.

 

I read that possibly reseating it would work, so I tried that, still the same result. I put in the original 4GB of RAM and the computer started although it has a CMOS reset message at the beginning.

 

So, since that was successful I tried reinstalling the new RAM again and it still didn't boot. What am I missing?

 

And if someone can point me to the best place to find technical documentation from HP I would really appreciate it, I have been having a lot of trouble finding the technical documentation needed for repairing these newer laptops.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2018 02:16 PM

HP Recommended
@tvalley1 wrote:

.... So, since that was successful I tried reinstalling the new RAM again and it still didn't boot. What am I missinng ?

@tvalley1

 

The first thing I can say: RAM is not compatible. But looking at the following page, your machine supports 4GB max because no option from vendor:

 

   http://www.crucial.com/usa/en/compatible-upgrade-for/HP---Compaq/pavilion-x360-11m-ad013dx

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎10-23-2018 02:16 PM

HP Recommended
@tvalley1 wrote:

.... So, since that was successful I tried reinstalling the new RAM again and it still didn't boot. What am I missinng ?

@tvalley1

 

The first thing I can say: RAM is not compatible. But looking at the following page, your machine supports 4GB max because no option from vendor:

 

   http://www.crucial.com/usa/en/compatible-upgrade-for/HP---Compaq/pavilion-x360-11m-ad013dx

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
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