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‎10-20-2022 03:28 AM

HP Recommended
Product: 17-an021na
Operating System: Microsoft Windows 10 (64-bit)

Hi all, we are having a problem with an Omen 17-an021na, in that it is giving a Code43 error on the graphics adaptor, an Nvidia GeForce GTX 1070, we have tried uninstalling and re-installing current and past drivers  with no change

can anyone give some help with this please

Thanks Geoff

Category:
1 REPLY 1

‎10-20-2022 01:50 PM

HP Recommended

Hello @ffoeg 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

Run Component Tests

Component test

What the test does

Test duration

What the test does not check

Interactive/Noninteractive

Video Memory

Tests the video controller subsystem.

20 minutes

Graphics Processor Unit, thermals

Noninteractive

Video Palette

Tests the color values.

1 minute

Graphics Processor Unit

Interactive

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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