Omen 15.6 laptop sudden CPU temperature issue

[Emalude]

Hi

I bought a new OMEN 15.6-inch Gaming Laptop PC 15-en1000 (2T3A6AV) 6 months ago. I use it to work and gaming with an external 34 UW monitor, mouse, keyboards and headset.

The laptop has always been surprisingly cool, even after hours of gaming without the needs of the fans to cool much or using a cooling base. However, a couple of days ago while watching Netflix on browser, the laptop turned off because of a critical temperature issue reported in windows event register. The laptop was very hot indeed, but the fans didn't turn on at all. I tried to play a videogame and, although the laptop didn't restart, fans were not active and the game performances were very low, probably because of thermal throttling.

The issue seems to be caused by the CPU as it reaches temperature of about 90 degrees. The GPU temperature seems ok.

On omen gaming hub, I've set the manual profile with the thermal curve (auto didn't seemed to work) and now the fans activate quite often.

When playing, they run at full speed (never happened), the laptop now is very noisy, and I still experience low performances in game probably because of throttling.

Given the sudden appearance of the issue I don't think it is a hardware problem. I noticed the issue started right after windows 11 downloaded (not installed) the first cumulative update. Trying to solve the problem I installed the update and slightly later there was a bios update which I installed. The problem though still seems to be unsolved.

What could be the cause? Any suggestion? Thank you.

[ub6424]

Hello @Emalude 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install / update

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

- Perform <all> tests

- Focus on <Fan tests>

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Fan - Speed	Determines if the fans are functioning properly.	2–10 minutes	-	Noninteractive
Fan - Thermal	Determines if your CPU fan is functioning properly.	320 seconds	-	Noninteractive

(2) Please report your results

[Emalude]

Hi @Ub6424

Thank you for your answer. Both tests passed with no issues reported.

As additional information, I noticed that while I use the laptop sometimes there is a strong lag that lasts for 1-2 seconds. After that, the fans run at high speed, then slow and stay on at minimum speed.

[ub6424]

Hello @Emalude 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Emalude]

Hi Ub6424

Here is the info:

OS Name Microsoft Windows 11 Home

Version 10.0.22621 Build 22621

System Model OMEN Laptop 15-en1xxx

System SKU 3X8V0EA#ABU

Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date AMI F.20, 09/08/2022

Thank you.

P.S. I noticed the same problem on another windows laptop. I suspect it is the windows 11 version. Today I received another update via windows updates.

[ub6424 · Accepted solution]

---

@Emalude wrote:

...

Given the sudden appearance of the issue I don't think it is a hardware problem. I noticed the issue started right after windows 11 downloaded (not installed) the first cumulative update. Trying to solve the problem I installed the update and slightly later there was a bios update which I installed. The problem though still seems to be unsolved.

What could be the cause? Any suggestion? Thank you.

---

Hello @Emalude  

You should know that especially new Windows builds contain bugs and are delivered to the annoyance of the users! It is always advisable to wait some time after the rollout until at least the most important bugs are fixed. Furthermore the question arises to me, which "actual" benefit you have to use Windows 11 ? I leave the decision to you.

Recommendation and solution

The solution is that there is no solution, only

(1) ... use Windows 10 or Windows 11 21H2

( Use <HP Cloud Recovery> or official Microsoft Setup to install Windows operating system )

(2) ... wait for new HP drivers and Windows update information (Microsoft)

(3) ... contact HP Support and ask for new driver updates

Kind regards