The keyboard on my Omen 15 2020 is really frustrating to use. The R and X key are VERY inconsistent to use, half the time I press them I need to press them again for them to work. And when I type in "re" it usually comes out with "er" which is due to this faulty keyboard. Furthermore, when I press left shift and x at the same time the X doesnt even register. This is extremely frustrating in games and has made me lose multiple times.
I asked virtual support what they can do about this but they said a erpair would cost £220! Even though I am still well covered under warranty and this is definitely a manufacturer defect. What can I do about this? I really just want a replacement keyboard but I can't afford to pay £220 for something that should be under warranty. Any help would be appreciated. Thanks!
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