Omen 16 b0765ng battery drain

[samar1992]

Hi,

I bought HP Omen 16 b0765ng 4 months ago and I hardly use it but recently I started using it regularly but the battery does not last much max 1hour 10mins. Its a new machine and reviews show it should last around 5hrs at least. Plz help

[ub6424]

Hello @samar1992 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the battery ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[samar1992]

here you go

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
System Model OMEN by HP Laptop 16-b0xxx
System SKU 492Z6EA#ABD
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.30, 19/03/2022

[ub6424]

Hello @samar1992 

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

Intel Management Engine Interface (MEI) Driver

2211.2.3.0 Rev.B

18.3 MB

Sep 16, 2022

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Components Test <AC Adapter / Battery>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[ub6424]

Hello @samar1992 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

[samar1992]

 

 

[ub6424]

---

@samar1992 wrote:

Hi,

I bought HP Omen 16 b0765ng 4 months ago and I hardly use it but recently I started using it regularly but the battery does not last much max 1hour 10mins. Its a new machine and reviews show it should last around 5hrs at least. Plz help

---

Hello @samar1992 

Notebook 4 month not equals battery age 430 days (1 year ~ 2 months)

Few charging cycles, but long idle times

(1) Disconnect charger !

(2) Run <HP Diagnostics UEFI> RAM test in endless loop until notebook is switched off

(3) Connect charger and wait a least 3 hours

(4) Repeat <HP Diagnostics UEFI> battery test

(5) Please report your results

[samar1992]

still the same after uninstalling Microsoft ACPI-Compliant Control Method Battery and following your steps.
it went down from 100% to 91% in 10mins.

[samar1992]

down to 89% in 14mins
now I am going to try RAM test in endless loop after that this laptop is going back to HP.

[samar1992]

I ran the Memory test in loop. At 4th iteration and 45mins the laptop turned off because battery ran out of juice. I have plugged the adapter in now will check after 3hours if its okay. If not kindly tell me how can I returned this expensive machine. This is my 4th HP laptop and I never faced this.