Omen 16 max dead after Bios Update - HP don't reply

[Turiomen]

One week ago, After doing an bios update to version 12, when I shut down the computer as usual, It didn't turn on again.

No leds, sounds, nothing. It's completly dead.

I request the support from HP since the laptop is brand new (less than 6 monhts), and all troubleshooting failed.

Since then, they opened a case to solve the problem and it's been one week I get no feedback from them! Everytime i try contact, they say there's a glitch on the system and they will come back when it's solved. How can I live and work without laptop!?

[Hawks_Eye · Accepted solution]

Hi @Turiomen 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye