Omen 17-cb0080nr uneven cpu core temp

[RainbowRunner]

I recently brought an Omen 17-cb0080nr (2019 new model, rtx2070) and the laptop had a problem with its CPU temperature. The core 0, 1, 2 and 3 often reach 10-15 degree C hotter than core 4 and 5 in stress test (performance mode, max fan). I returned it and asked for a replacement, which arrived today with exactly the same problem. 

Does anyone here experienced this problem with their Omen 17? I wonder if that is just a thermal paste application issue or something more fundamental like a badly designed heatsink. If it is former I might redo the paste when I have time, otherwise I’ll have to return it, which is extremely inconvenient because I don’t have a backup computer.

[The_Fossette]

@RainbowRunner,

Welcome to the HP Support Community!

I reviewed your post and I understand that some CPU cores are getting hotter than other cores.

Don’t worry, I assure you I will try my best to get this sorted.

• What is the exact temperature it is showing?
• Have you performed any troubleshooting steps?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Also, make sure that all the Windows updates are installed on the computer.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!