cancel
Showing results for 
Search instead for 
Did you mean: 
RainbowRunner
New member
1 0 0 0
Message 1 of 2
98
Flag Post
HP Recommended

Omen 17-cb0080nr uneven cpu core temp

Omen 17-cb0080nr
Microsoft Windows 10 (64-bit)

I recently brought an Omen 17-cb0080nr (2019 new model, rtx2070) and the laptop had a problem with its CPU temperature. The core 0, 1, 2 and 3 often reach 10-15 degree C hotter than core 4 and 5 in stress test (performance mode, max fan). I returned it and asked for a replacement, which arrived today with exactly the same problem. 

Does anyone here experienced this problem with their Omen 17? I wonder if that is just a thermal paste application issue or something more fundamental like a badly designed heatsink. If it is former I might redo the paste when I have time, otherwise I’ll have to return it, which is extremely inconvenient because I don’t have a backup computer.

1 REPLY 1
HP Support Agent
HP Support Agent
19,006 18,994 1,258 1,919
Message 2 of 2
49
Flag Post
HP Recommended

Omen 17-cb0080nr uneven cpu core temp

@RainbowRunner,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that some CPU cores are getting hotter than other cores.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • What is the exact temperature it is showing?
  • Have you performed any troubleshooting steps?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Also, make sure that all the Windows updates are installed on the computer.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation