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‎06-23-2025 11:29 AM

HP Recommended
Product: OMEN Transcend 14 inch Gaming Laptop PC 14-fb0000 (8U970AV)
Operating System: Microsoft Windows 11

Bought in November. Eventually screen began flashing to black (maybe 1-2 seconds) multiple times every day. It's especially bad when looking at, or editing video and/or graphics. Contacted HP Tech help b/c under warranty. They tried myriad of solutions but couldn't fix. The last tech, after looking at reliability report, said I needed to submit it to HP to be repaired because it was corrupted. I did. They replaced the motherboard. Had it back less than 2 weeks and it's doing it again. 

 

I see online that hundreds of people are having the same issue. Does anyone have any answers? I am going to contact HP but I don't want to be trapped into a circle (repair, use, repair, use) until my warranty runs out. At this point I want a permanent answer because I'm getting very behind with work and am tired of setting up my computer over and over after OS reinstalls. 

 

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