Omnibook Ultra Flip Display Broken

[VikramTheGreat]

Hi @Ato99,

Thank you for getting back and letting me know that you are still waiting for the device. Could you please help me with the CSO number so I can try to find more help?

Keep me posted

Regards
VikramTheGreat

[Ato99]

Hi VikramTheGreat

Tank you for your help, here it is:
CSO:BXHK6300-01

Kind regards
Ato99

[VikramTheGreat]

Hi @Ato99,

Thank you for sharing the case details. Based on the information, it shows that the device has physical damage, which is not covered under warranty. Our service team will be reaching out to you shortly, either by email or phone, to provide the next steps and further support.

Request you to please wait for the response.

Regards
VikramTheGreat

[Ato99]

Hi @VikramTheGreat 

Yes, I know that physical damage is not covered under warranty.
Thats why I've got an offer about 530CHF from your Support an I've alreday paid it!!
But now the notebook should be repaired as fast as possible. 

First I had to wait one week after payement to fix an picking up time.
Then I had to wait one week more for picking up the notebook, because the first picking up was not executed.
Now, 3 weeks later !!! it's finally arrived in the repair center,  
And always, I' hat to react and ask about the status, otherwise nothing was happend.
Is this what you call a good support? And for this it's not relevant, if it's a warranty case or paid repair!

So the ony thing I'm asking for is that the paid repair is done as fast as possible and the repaired notebook is sent back to me. Thank you.

[VikramTheGreat]

Hi @Ato99,

Your repair was officially initiated once the payment was received. The device is now at the HP repair center, and the repair team has started processing it.
 

You will receive regular email updates on the status of the repair, including when it is completed and shipped back to you. The team will ensure your notebook is repaired and returned as quickly as possible.
 

We appreciate your patience, and rest assured, the repair is now actively in progress.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support