Online account details

[Tarane12]

In my HP account the system says my phone number is not available. I have had this number and email account since 1999, and am unaware of any other ways to login to HP. Need help getting account to allow my phone number to be added. 

[Kuroi_Kenshi]

Hi @Tarane12,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding having trouble adding your phone number to your HP account!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Profile Settings:

• Log into your HP account using your email and password.
• Navigate to the account settings or profile section to verify and update personal information, including your phone number.

Verify Contact Information:

• Ensure that your phone number is entered correctly in the specified format (including country code if required).

Account Validation:

• Some systems require phone verification. If prompted, follow the verification steps, such as entering a code sent to your phone, to confirm your number.

Browser and Cookies:

• Try using a different browser or clearing cookies and cache from your current browser, which may resolve display or update issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Tarane12]

System still says phone number unavailable. 

[Kuroi_Kenshi]

Hi @Tarane12,

Thank you for the response.

Here’s what you can try next:

Check Account Region Settings

Log in at HP Account Login.

Go to Profile > Personal Information.

Ensure your country/region is correctly set to where your phone number is registered. Sometimes mismatched regions block phone numbers.

Format the Number Correctly

Enter with full country code (e.g., +1 for US, +49 for Germany).

Avoid spaces or dashes, HP systems often require just digits after the country code.

Try a Different Browser / Device

Use Chrome, Edge, or Firefox.

If possible, try on your phone’s browser to see if it accepts the number.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,