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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Go to the below site and enter your serial number
https://partsurfer.hp.com/partsurfer/
Look for the part you need, it may be called "enclosure" or something else. It may be in a table of parts named "unknown" so either look a the image or search for the part number on the internet.
for example the following has no picture but has the part number
| 924505-001 | BASE ENCLOSURE, NSV |
https://www.google.com/search?q=924505-001&sourceid=chrome&ie=UTF-8
https://www.amazon.com/NODRLIN-924505-001-Bottom-Cover-Pavilion/dp/B09GYC6VR2
When you search for the part number be sure to include AliExpress as many parts are made in asia. To find disassembly video search youtube
You should also contact HP as your laptop may be repaired free by HP even if out of warranty.
Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
Go to the below site and enter your serial number
https://partsurfer.hp.com/partsurfer/
Look for the part you need, it may be called "enclosure" or something else. It may be in a table of parts named "unknown" so either look a the image or search for the part number on the internet.
for example the following has no picture but has the part number
| 924505-001 | BASE ENCLOSURE, NSV |
https://www.google.com/search?q=924505-001&sourceid=chrome&ie=UTF-8
https://www.amazon.com/NODRLIN-924505-001-Bottom-Cover-Pavilion/dp/B09GYC6VR2
When you search for the part number be sure to include AliExpress as many parts are made in asia. To find disassembly video search youtube
You should also contact HP as your laptop may be repaired free by HP even if out of warranty.
Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
5
0
0
HP Recommended
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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