Original power adapter message.

[LarryBeagle]

Hello, I have purchased several new HP Spectre x360 13 inch from Best Buy and they all get these messages if I don't use the standard HP Plugs.   I'm trying to use them with Plugable docking stations, which work better than HP Docking stations.

On these new machines, I cannot find the HP Quick Launch or any of the files mentioned in this post.    Are you certain that your information is up to date with the new HP Spectre series?

Thank you.

[Jeet_singh]

@LarryBeagle,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you in need of support and I'd be glad to help you out.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Have you tried to update the Bios on your PC?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Next thing, I would suggest here is to update the Bios and Chipset drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant.

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Could you please respond to this post with the details of the product and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[LarryBeagle]

Hello,

My model of HP Spectre is 13-ae013dx according to the back of the device.

I have done all Windows updates, all HP updates - including the latest BIOS update.

I still cannot find the files indicated.  In HP Support Assistant, there is a check box to "Display pop-ups for important messages that require immediate attention."    I have unchecked this, but I still get the pop up.

This is not a helpful message and is annoying to any user of this machine.    Why doesn't HP just remove it?   One of the features of this machine is the USB-C charging ability.    I am able to use HP and Dell chargers interchangeably, but Dell does not display and annoying message if I use the HP charger with it.

Thank you.

[Jeet_singh]

@LarryBeagle,

Thank you for replying,

After reviewing your post thoroughly, I would suggest you follow these steps here: 

1. Open Task Manager (Ctrl + Shift + Esc)
2. Navigate to the Startup tab
3. Find and expand HP Message Service
4. Right-click HP SmartAdapter and select Open file location
5. Delete the application that is highlighted

If the issue persists, I would suggest have you tried checking with a different adapter?

As you mentioned you keep getting HP smart adapter pop up on your PC and you need to know how to disable the pop-up.

Try the steps recommended below to disable the HP smart adapter pop up notification.

In the search window on your PC open the following location and delete the files listed.

1- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch
 
2- Delete file HP CnbToaster.dll
 
3- Delete file HPUSRMSG.exe
 
4- Delete file HP Smart Adapter Help

Also, try the steps recommend below.

Double-click the HP Support Assistant on your desktop to launch the program, then click "Settings" in the bottom left corner of the window.

In the Choose how you would like to be notified section, you can change the following settings:
To display a notification icon in your taskbar, click Display an icon in your taskbar. The icon will change, based on the type of message or update.
To display pop-up notifications for important messages, click Display pop-ups for important messages that required immediate attention.
To display pop-up notifications for important warranty messages, click Display pop-ups for important warranty status messages.

If the issue still persists after trying out the steps  I would suggest you uninstall the Quick Launch software from the control panel and install the latest version using HP support assistant.

Refer this article to know more information about using HP support assistant.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.