P Key Acting Stuck but Seems Fine

[lanekoehl29]

I have an HP Envy x360. It has all the current updates and is a Windows 10 64-bit.

My laptop has been freezing randomly in the past couple months. Today it froze while I was on Word and so I turned it off how I normally do: the power button. When it restarted and was brought to the password box the P key was being detected as pressed down. It is now continuously going in my password box and there is no way to get into my computer now.

Any suggestions on how to get this fixed so I can at least get into my files? I'm thinking of going to Geek Squad but I really don't want to.

[Riddle_Decipher]

@lanekoehl29

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand one of the keys on the keypad is stuck,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you drop liquid or have any accidents with the keyboard? 

When was the last time it worked without this issue? 

Is it physically stuck or is it not visible? 

I recommend the below steps: 

• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

• Replace the battery, restart the notebook, 

• if the issue persists, Contact HP to set up a repair/replacement order (free of cost if covered within the HP Warranty). 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.