PC HARDWARE DIAGNOSTICS FAILED

[ericknaffla]

Hi. I just ran UEFI diagnostics and the test failed for the ShortDST.  The failure id is RSKSL3-7L98LD-XD7WLJ-60UE03 My system seems to be running ok but went to run a scan it didn't run.  My product id is K7W77UA#ABA I would appreciate any help on this.  I don't know how serious it is but would like to fix it asap.  Thank you!

[redlofredlof · Accepted solution]

Your Hard Drive has failed or is failing

You would need to call the HP phone support and get the PC fixed.

I think its time for you to backup your pc data. (files etc)

[mdklassen]

>  I don't know how serious it is but would like to fix it asap.  Thank you! 

It is very serious.  You need to do something "sooner", not "later".

The HP Diagnostics runs a "short" (in elapsed time) and/or a "long" (in elapsed time) "test" of your "drive".

In your case, it has determined that your disk-drive is in "imminent failure" status.

Compare to an automobile tire that is slowly losing air -- you can definitely drive on it for a while, but you cannot indefinitely drive on it. 

Your three best options:

1. since you say that your disk-drive still seems to be working, get a qualified computer technician to purchase an identical disk-drive, and to use "drive-cloning" software to copy everything, byte-for-byte, from "source" to "target".  Then, remove the old disk-drive, and connect the new disk-drive, and you're done -- just like changing an automobile tire.

2. if the computer is still under warranty, HP will replace the disk-drive, at their cost, and will give you the DVD-disks (or a USB memory stick) that will enable you to reinstall Windows.  You probably will "lose" all your personal files that are on the current disk-drive, and you will need to reinstall your programs, e.g., Adobe Reader, and Microsoft Office, et cetera.

Compare this to trading-in your automobile, but not cleaning-out the glove-box, the trunk, and all the items "temporarily" resting on the back seat -- you lose it all your "stuff".

3. If the computer is not under warranty, HP will do as above, but you will be responsible for the cost of a new disk-drive, and for the "labour" by the HP technicians to do the "swap" of disk-drives.

[ericknaffla]

Thank you for your help. I have backed up what I can and I am checking into buying a new drive.  Any suggestions?

[mdklassen]

> Any suggestions?

The disk-cloning software can work with a "target" disk-drive that is larger than the "source" disk-drive.

Look for a 7200 RPM disk-drive -- your current disk-drive might be the slower 5400 RPM model.