PC physically broken

[ahmed2821]

Dear HP Support Team,

I hope this email finds you well. I am writing to express my deep frustration and dissatisfaction with the ongoing issues I have been facing with my HP laptop and the customer support experience I have encountered thus far.

Since the moment of my laptop's purchase, I have experienced numerous problems. Your team initially advised me to send the laptop to Saudi Arabia for repair, but unfortunately, the issues persisted even after it was returned to me. It was incredibly disappointing to endure the inconvenience of shipping the laptop internationally without a successful resolution.

To my surprise, after an entire year of not being able to use the laptop due to the unresolved issues, your team suddenly discovered the necessary part. However, by that time, my warranty had expired, and I was compelled to pay for the part myself. This was a frustrating and unexpected financial burden, considering the extensive delays in acquiring the part.

Now, I find myself in a similar predicament. the hinge came out the screen again. The recurring problems with my HP laptop have caused immense inconvenience, wasted time, and lost productivity. As a customer, I feel let down by the quality of the product and the support I have received thus far.

I kindly request that you address this matter urgently and provide an appropriate resolution. I believe it is fair to request a repair, replacement, or refund given the persistent issues I have faced since the initial purchase. I expect the utmost professionalism, accountability, and promptness in handling this situation.

I would also like to emphasize the importance of open communication and transparency throughout this process. It is crucial that I receive regular updates regarding the progress made and any steps taken to resolve the matter. Clear communication will help rebuild my trust in HP's commitment to customer satisfaction.

Additionally, I have meticulously documented all previous conversations and interactions with your team. I am prepared to provide these records to support my claims and facilitate a more efficient resolution process. I hope this will enable us to expedite the solution to my problem.

I trust that you will take this matter seriously and address it with the utmost urgency. I have been a loyal customer of HP products for several years, and I sincerely hope that my faith in the brand can be restored through a satisfactory resolution to this issue.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours sincerely,

Ahmed Salah

[A_Gayathri]

Hi @ahmed2821,

Welcome to the HP Support Community

I understand you are facing an issue PC physically broken with your HP ENVY X360 Convertible Laptop PC 13m-Bd0000 (172M9AV). Not to worry I will help you to get a resolution to resolve the issue.

 We shall escalate this issue to the concerned team. The next team will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MV760]

This also happened to my laptop. Left hinge came loose and is completely out. Can this be repaired?