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‎11-12-2019 12:49 AM

HP Recommended
Product: HP PAVILION DV6
Operating System: Microsoft Windows 7 (64-bit)

Hello HP,  I recently upgraded the RAM of my notebook PC HP pavilion dv6 from 3GB to 8GB. The system now repeatedly crashes. I have uninstalled recently downloaded software but the problem remains. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2019 04:42 PM - edited ‎11-14-2019 04:42 PM

HP Recommended

@Barde1997 It's best to check if the device supports the memory module of your choice before upgrading the same, here's what I see on your product's service and maintenance guide: click here for details

And here's a screenshot of what's in it:

If you are using DDR3, 1333mhz and yet have the issues, I suggest you update the BIOS and the Chip set drivers using the HP website and check if it fixes the issue.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

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1 REPLY 1

‎11-14-2019 04:42 PM - edited ‎11-14-2019 04:42 PM

HP Recommended

@Barde1997 It's best to check if the device supports the memory module of your choice before upgrading the same, here's what I see on your product's service and maintenance guide: click here for details

And here's a screenshot of what's in it:

If you are using DDR3, 1333mhz and yet have the issues, I suggest you update the BIOS and the Chip set drivers using the HP website and check if it fixes the issue.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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