Pavilion 14-ce3504na Power Up Problem

[fastrack-1966]

Please find attached an aerial view of the AC socket. Strange thing is it worked fine and now only works from the battery. Of course the batt will die soon and I may be left with a useless laptop. The PSU is fine I've tested it at 19 volts. It's just when it is plugged into the laptop with the battery disconnected there is no power to the laptop 

[Jerry_57]

Hi @fastrack-1966,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are facing an issue with the AC socket. We request that you perform the power drain and check:

Perform Power drain:
 

1) Shut down the computer.  

2) Unplug all the Adapters and peripherals connected.  

3) Press and hold down the power button for 15 to 20 seconds.  

4) Plug in the Adapter.  

5) Try to turn on the computer.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Jerry_57

HP Support

[fastrack-1966]

Thanks Jerry but no that diid not work either.

[Jerry_57]

Hi @fastrack-1966,

Thank you for the update.

It looks like a hardware issue.

We have sent you a private message. Kindly follow the steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support