Pavilion 15 - Battery plugged in, not charging

[TheKangaroo]

It will be one year in a couple of weeks time when my warrenty runs out. Coincidence?

My battery will not charge. I have to keep it plugged in to use the laptop. I noticed this last week and tried all kinds of troubleshooting, the final being a complete reboot to factory settings. It seemed to have worked until today when it I found it stuck on 79% and back to plugged in, not charging.

Finding that my product had a battery recall issue, I investigated to find that mine did not fall into this category. Besides, there is no way of getting the battery out without dismantling the laptop.

Is there anyone who could offer any insight to my problem?

In advance, thank you very much.

Michelle

[DavidSMP]

Hi @TheKangaroo,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with the battery not holding any charge and the computer dying the instant the charger is disconnected. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did you run diagnostics on the battery and check if there is any hardware failure?
• Please provide the complete model# of the computer to assist you better.

It looks like the battery is faulty and needs to be replaced. For now please try these steps:

• Please uninstall the ACPI battery drivers from device manager by following these steps:
• Right-Click on start button> click device manager> expand Batteries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer and check again.
• If it does not get resolved, then calibrate the battery and restore the power plan to defaults. Link to calibrate the battery and restore power plan to defaults: http://hp.care/2syuGOs
• Then update the bios and chipset drivers from this link http://hp.care/2syreDe and follow the on-screen instructions.

• Please perform all the relevant steps from this link: http://hp.care/2yYqURW and check if the issue gets resolved.
• If diagnostics report that the battery is faulty it will display a failure code.
• Please make a note of the failure code and contact HP phone support to get the battery replaced or the computer serviced.
• Please check this link out to improve battery performance. There is an associated video included as well. Link HP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7):http://hp.care/2syuGOs

For a failed battery, you will need to send the computer for repair by following these steps to contact HP phone support.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[Giorgio7]

HI,

I bought an year ago a HP Pavillon Laptop Model 15-cc501nw and now the battery is charging until 75 %. 

In the last months I made some new windows installation but I do not think that this can be the reason, I run  some diagnostic tests on the battery and it says Result: Cancelled (in test logs details everything looks normal).

Can you please help me to figure it out what it can be the cause ?

In device manager Should I Uninstall: Micrsoft ACPI-Compliant Control Method battery ?

Thank you