Pavilion 15-au063nr will not turn on

[d2butler]

The battery failed and will not charge. The laptop works fine using the AC adapter. I replaced the battery and the laptop will not turn on The only light is the charge indicator which did change from charging to fully charged. I removed the battery and the laptop will not turn on with the AC adapter. I tried a hard reset holding down the power button for 30 seconds to no effect. I put the old battery back in an laptop runs fine using the AC adapter. I have tried this 2 new batteries.

[KrazyToad]

@d2butler

Welcome to HP Support Community

I appreciate your efforts and expertise in troubleshooting this issue

Since this is a hardware concern, I suggest you contact HP Support in your region and check on possible service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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