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‎07-22-2017 09:29 PM

HP Recommended
Product: HP Pavilion 15t
Operating System: Other

Hi, today I went over to a friend's house with the laptop I got 16 days ago, and when I got there, my touchpad wasn't working. I tried this on both Windows 10 and TAILS, but both times my touchpad was acting as if it were unplugged. In the Windows under device manager, the touchpad isn't even showing up as a "mouse and pointing device". Any thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-24-2017 08:26 AM

HP Recommended

Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎07-24-2017 08:17 AM

HP Recommended

Greetings @PCodeXbro, 

 

Thanks for the post. 

 

I understand that you are facing an issue with your computer where the touchpad is not working, is that right?

Kudos to you for checking for the touchpad in device manager.

Not to worry, I will be glad to assist you. 

Have you tried to update all the drivers using HP Support Assistant?

May I know the operating system installed on your computer?

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.

 

Recommend you run HP Support Assistant to update any missing drivers for your computer. Click here for assistance. 

If the issue persists, try the steps suggested in this HP Article and let me know how it goes. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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‎07-24-2017 08:20 AM

HP Recommended
Hi! I contacted HP support and we got it fixed. From my understanding, the synaptics driver got updated, but the bios did not and the old bios and the new driver did not work together. Thanks for the help!
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‎07-24-2017 08:26 AM

HP Recommended

Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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