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‎09-01-2016 05:38 AM

HP Recommended
Product: Pavilion DV6-2140ED
Operating System: Microsoft Windows 10 (64-bit)

 

After I upgraded the ram memory of my HP DV6 from 4Gb to 8Gb (2 x 4Gb Kingston KTA-MB1333/4G), Windows wont boot anymore. I get blue screens and it keeps rebooting.

 

I believe the specs of the memory are similar to the original Samsung M471B5673EH1-CH9 memory: 1333Ghz, non-ecc, 1.5Volt, Cas latency 9 etc.etc.

 

It's a HP DV6-2140ED laptop with an Intel i5-430m processor and Intel mobile HM55 chipset.

 

The bios detects 8Gb and it also passes the memory check/test. As far as I know I also installed the latest bios firmware: F.1D. Reinstalling my Windows 10 64-bit doesnt work either: with 8Gb I also get blue screens after I try to boot from my Windows 10 bootable usb flash drive.

 

I read of other people having the same problem, but I havent read of a solution yet. What can be done about this? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2016 06:56 AM

HP Recommended

Hi:

 

Please see this discussion.  You have to buy very specific memory for any HP notebook with the Mobile Intel series 5 chipset.

 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Memory-upgrade-6550b/m-p/534055...

View solution in original post

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9 REPLIES 9

‎09-01-2016 06:06 AM

HP Recommended

What happens if you remove the upgrade memory and reinstall the original module?


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎09-01-2016 06:56 AM

HP Recommended

Hi:

 

Please see this discussion.  You have to buy very specific memory for any HP notebook with the Mobile Intel series 5 chipset.

 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Memory-upgrade-6550b/m-p/534055...

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‎09-01-2016 07:25 AM

HP Recommended

Thank you both for your help! 

 

 

@Erico:

 

If I put the original modules in again it works fine (2 x 2Gb Samsung M471B5673EH1-CH9).

 

 

@Paul_Tikkanen:

 

Hopefully this will help. HP claims an upgrade to 8Gb should work.  It seems indeed very plausible that HP Notebooks with this chipset are very sensitive about the type of modules.  Anyone interested in Kingston memory....? 😉

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‎09-01-2016 07:31 AM

HP Recommended

You're very welcome.

 

If you do a search on this forum, you will find several posts of this nature.

 

If you can get your hands on the memory I posted (or the alternative the guy from the Netherlands bought), you will be all set.

 

I guarantee you, that is the problem.

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‎09-01-2016 08:02 AM

HP Recommended

Im from the Netherlands as well and most likely I can get my hands on the same memory as the other Dutch guy bought. I will let you know the results as soon as I installed them. Thanks again!

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‎09-14-2016 03:04 AM

HP Recommended

@

 

The company sent me the wrong modules. To be continued.....

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‎09-14-2016 07:02 AM

HP Recommended

Good grief!

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‎09-22-2016 10:23 AM

HP Recommended

Succes!! Today I finally received the G.Skill F3-10666CL9D-8GBSQ modules and my laptop accepted them! 8Gb powerrrrrr 😉

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‎09-22-2016 04:01 PM - edited ‎09-22-2016 05:40 PM

HP Recommended

That is great news.

 

I knew that was your original problem.

 

Enjoy!

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