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‎01-11-2022 02:27 PM

HP Recommended
Product: Pavilion DV7
Operating System: Microsoft Windows 10 (32-bit)

Laptop will charge but not run on AC. I ran hardware diagnostics and it cannot find ac adapter. Are there different circuits on the system board for charging the battery vs. powering the laptop? The laptop will run until the battery is discharged on ac power. Could it be possible there is a fuse blown on the laptop not allowing it to get power from the ac adapter?

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1 person had the same question
6 REPLIES 6

‎01-11-2022 02:43 PM - edited ‎01-11-2022 02:45 PM

HP Recommended

No fuse in the traditional sense. There is a charging circuit and an operational circuit. It seems strange, usually if the motherboard isn't getting enough current to charge and run the laptop, it will shut down the charging circuit and run the laptop only. Based on that, I hesitate to say if a new charger would help. Beyond that it will need to be opened up and probed by a technician with the diagnostic skills to pinpoint the problem.

 

But then you say hardware diagnostics failed to detect an adapter. Can you run an advanced UEFI diagnostic on the charger and take a picture of the result and post it here?

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
1 person found this reply helpful
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‎01-12-2022 12:11 PM

HP Recommended

UEFI is not available on this laptop. I am going to get a genuine HP adapter and see if that works. Maybe the one I bought can't actually run at 120W (18.5v at 6.5A)

One other thing I noticed, when the adapter is plugged in and the laptop is turned ON, the battery does not charge. It does charge with the laptop off, but it takes 2 days to charge the battery.

Thanks for your help.

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‎01-13-2022 05:35 AM - edited ‎01-13-2022 05:36 AM

HP Recommended

I have the same issue. Started 1/8/22. Power Jack indicator light is off but charging indicator is on. Laptop runs off battery but not on AC. Charger is quite hot as it is charging up the new battery I installed that came 50% charged. I did the "remove battery and hold power button" reset procedure but that didn't help. Is this related to Microsoft Updates?

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‎01-16-2022 08:22 PM

HP Recommended

Found the problem. Charging board in laptop is bad. $120 for repair.

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‎01-18-2022 07:13 AM

HP Recommended

Seems I have the same symptoms with the software fixes not resolving the error. 
how did you isolate the problem to the charging board?

also, do you have any part numbers? I have a different laptop but will be helpful to identify the part to cross-reference.  

 

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‎01-18-2022 07:29 AM

HP Recommended

I took the laptop to a service center. I will let you know paths numbers if they are on bill. 10+ days for part.

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