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‎03-03-2024 01:52 PM

HP Recommended
Product: HP Notebook - 15-ay038ca (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

This ssd reports half its size, refuses to format, acts like it is damaged and will not install Win 10 after numerous approaches and attempts.

A range of software tools booted from Hirens PE show a myriad of different responses to diagnostic testing..  Crucial has replaced it twice, and none have formatted or tested successfully... 

The drive appears to install normally in my desktop L20 Thinkstation.

Any ideas? Is this a frequent problem with the Pavillion laptop?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2024 09:54 AM

HP Recommended

Honestly, a laptop with an Intel® Pentium® N3710  and the associated chipset is an entry level device.

 

It may never meet your expectations of a laptop with a higher spec processor and chipset.

 

Use the HP Cloud Recovery to install Windows 10 after you have returned it to the factory condition.

See the document at the hyperlink  below.

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

2 people found this reply helpful
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2 REPLIES 2

‎03-04-2024 09:54 AM

HP Recommended

Honestly, a laptop with an Intel® Pentium® N3710  and the associated chipset is an entry level device.

 

It may never meet your expectations of a laptop with a higher spec processor and chipset.

 

Use the HP Cloud Recovery to install Windows 10 after you have returned it to the factory condition.

See the document at the hyperlink  below.

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



2 people found this reply helpful
Was this reply helpful? Yes No

‎03-04-2024 10:06 AM - edited ‎03-04-2024 10:07 AM

HP Recommended

I was wondering if it was a processor issue.  I re-installed a 500 GB Seagate hybrid drive which operates at sata 3 speeds, and the machine accepted Win 10 without a hiccup.  Thank you for the confirmation.

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