• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-24-2017 12:10 AM

HP Recommended
Hello, I realize this is an old thread but I am going to post anyway, for anyone still having this issue. I had the same identical problem with the exact same model laptop this morning. I have been working on and fixing laptops my whole life. So
What I did with this one was two things. First I completely disassembled it (including removing the little battery on the board) all wires, everything. Then I reflowed the board, for those that do not know what this is please google or YouTube it.

I have found that using the oven often works a lot better than a heat gun. I put the oven to about 400degrees ferenheight. I wait until it gets up to temp and then put the board on a cookie sheet and put it in the oven. Do not leave in the oven for more than 12 minutes after that I shut the oven off and opened the door (do not try to remove the board until it has cooled down) if you do, will you most likely mess something up.

What this does is it remelts all the solder and solder joints along the board and reconnects everything. Please be very careful if you try to do this. The first time can be kind of nerve racking. This works for many different things. The infamous yellow light of death on the old fat p s 3s this is the same reason they die and this is exactly how you fix it. Good luck to you
Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.