• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-13-2018 11:17 AM - last edited on ‎11-13-2018 11:28 AM by Retired

HP Recommended
Product: HP pavilion g7-1300sv
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a pavilion g7 laptop with an Intel B960 cpu. I recently tried to upgrade the cpu with an i7-2460m cpu which i bought from ebay. Obviously the cpu is not a brand new one, althogh the description was saying that it wa a new one. Either way i send the laptop on a local repair shop to install the cpu, and after a day the technician told me that as soon as he installed the cpu the laptop refused to boot.

I wonder if anyone has ever come this situation. Do you think that the "new" cpu is faulty, or is there any chance that the firmware or the bios of the laptop is locked on the B960 cpu. In general is this laptop upgradable? I saw in the manual that this kind of laptop could carry the i7-2640m cpu in some models. Also i confirmed that the two procecors have the same bridge type, and the same power specs (35W). Is there anything i am missing?

2 REPLIES 2

‎11-13-2018 11:27 AM

HP Recommended

@PanosNer

 

Did you buy the RIGHT part number from HP ? Which is

 

   666173-001 for  Intel Core i7-2640M 2.80 GHz (SC turbo up to 3.50 GHz), PGA processor (4.0 MB L3 cache,
dual core, 35 W)

 

Please don't ask me why, you NEED right part. You can see a small different from HP part and retails part.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-13-2018 11:38 AM

HP Recommended

i think that the cpu is the correct one. The specification in ebay was "For Intel I7-2640M SR03R I7 2640M SRO3R 2.8G-3.5G/4M HM65 HM67"

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.