Pavilion laptop 15-cc5 - sd card reader not showing up in device manager

[deadbydawn]

Hi everyone! I really hope that someone can help me.

I need to transfer photos from a sd card onto my laptop, but when I inserted the card nothing came up. I tried going to the device manager, and could not find my card reader anywhere. I've checked under all the drop-down lists and there's nothing related to card readers.

I tested the card on another laptop and it works properly. I thought perhaps I need to install a driver, but I'm not sure which one. This laptop came pre-installed with Windows 10.

The product number is 1KU29UA#ABA

Any help is much appreciated, I am not very computer literate. Thank you!!!

[asmita6658]

Hi @deadbydawn

Welcome to the HP Support Community. I'd be happy to assist you with the SD card issue. 

Download and install the Card Reader driver from this link. 

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[deadbydawn]

None of these worked.

[asmita6658]

@deadbydawn

Appreciate you trying the steps. Please try testing the hardware using these steps -

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test.

Keep me posted.