Pavilion x360 screen pops out, frame cracked

[slopeking]

The problem I have I've seen posted many times(over 50x), so I'm hoping for a responsive, fair, expedient solution. 

The bottom left hand corner of my laptop screen "pops" out. This is due to a crack in the gray plastic casing that surrounds the screen. The screen is in tact, the touch screen feature works, it is fully functional. However, unless I hold the screen against the back of the casing each time I open it, it "pops" out. Since it hasn't been dropped, and I've seen dozens of people in recent weeks and months with the exact same problem, I would hope that HP assumes some responsibility for this. 

I contacted my local authorized HP supply and repair shop. It is $400 to replace the plastic because they said, "the plastic and the screen itself are the same part, so the whole screen needs to be replaced." 

Here's the interesting part, I paid $550 for the whole computer! 

HP, how can you help. Please don't tell me to spend $400 to fix it.

Thanks!

[Echo_Lake]

@slopeking
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[slopeking]

Thank you.

I did see an employee reached out to me, but it said that the ticket has been closed. Are you able to help get me in touch with an agent again? The problem still exists. 

Thank you,

slopeking