Pavillion X360 Design Flaw

[IanB71]

The laptop was opened carefully and the screen has popped out of the screen retention frame mounted within the laptop lid,  on the bottom left corner and cracked the screen. It is clearly a stress fracture from the originating from the bottom left corner. It has not suffered any knock, falls, etc. It has been used with care, and 14 months, it breaks. This is clearly a design fault, stresses on the hinge and retaining screws. 1 Year warranty is very poor. No online HP admission of design problem with other users, if this was a car it would have a recall. Things can wrong in this world but not taking responsibility is very poor, not good customer service. Not recommended.

Not inclined to buy HP products again 0/5 product rating.

[Riddle_Decipher · Accepted solution]

@IanB71 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

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[Chaplain2021]

My hinge on my laptop also broke this morning. Same issue as other poster.  16 months old and very lightly used as a backup computer for work and to pay bills. Opened it and it the hinge cracked and separated from the screen.  I did not drop it or set anything on top of it. Not interested in paying $400 for a repair for a $799 computer. Never will purchase an HP product again unless this is solved to my satisfaction. 

[hannahvb44]

I am having the same issue please help!

[IanB71]

HP finally got in touch and gave me the standard robotic ‘ You have no warranty’ lame response. 
I will speak with my feet, never buy HP again. 
The computer has a design fault and there wasn’t even an acknowledgement, just the blank response. 
Computer goes in the trash....