• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-10-2023 04:58 AM

HP Recommended
Product: HP 250 15.6 inch G9 Notebook PC (511U6AV)
Operating System: Microsoft Windows 10 (64-bit)

While browsing Youtube, I noticed a slowness while navigating a few tabs. The computer crashed as soon as I pressed the tab to close. I had to shut down the computer. When I tried to open it again, it gave an operating system not found error. I went into the system diagnostics tab. HDD test gave error "No hardware found. Check cables".

Category:
1 REPLY 1

‎02-10-2023 11:34 AM

HP Recommended

Does your laptop have the M.2 SSD or a SATA HD as boot drive?

 

Is your notebook still in the warranty period (one year)?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.