Plastic piece that hinge attaches to broke, hinge is loose/damaging laptop- looking for part

[DreadnoughtSea]

Product Number: E1P13AV

Product Name: HP ENVY TouchSmart 17

Issue: Where the laptop hinge attaches to the rest of the computer on the left side (side with the hdmi and usb ports), the plastic where the threaded inserts attach has completely broken so they have come loose and the hinge is now loose in the computer. Because of this, trying to open the laptop causes the hinge to pry apart the bottom of the laptop.

I'm looking for that piece of plastic that the threaded inserts go into to replace, but I can't find what that part is or where to get it. Does anyone know what it's called and where to order it?

Here is where the part is located/what it looks like:

All the studs are broken and will no longer receive a threaded insert

[Dilip_18]

Hi@DreadnoughtSea,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP ENVY TouchSmart Notebook. I apologize for the Inconvenience.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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