(Please Help) Product Information not valid in my Laptop HP EliteBook 8560p

[AlattAR]

Hello Team Please help me in my problem:

when i press power button I saw this message on the screen (Product Information not valid), and can't find serail number or product number but i have CT number (PCBMQA47V3B2MV)

Please advise team,

Best Regadrs.

Tahseen

[REO51ST]

@AlattAR

Did this happen after you cleared the password???

REO

[AlattAR]

yes @REO51ST , when i cleared the password 

please advise,

[REO51ST]

@AlattAR

Did you do the step and SAVE your information???

REO

[AlattAR]

i don't remember if i see (save information) , but everything is ok and it not request password for BIOS after the steps

@REO51ST

[REO51ST]

@AlattAR

If you did this step you can go back to #3 and reprogram the Product Information .

First thing is to save your settings.

Select #3 re-program.

Press “S” to save system information.

It will ask if you want to reprogram it from a saved file.

REO

[AlattAR]

do you mean that repeat all steps 1,2 with 3 or direct beginning from third step,

@REO51ST

[REO51ST]

@AlattAR

Boot the program again.

At C:\OUTPUT   type CD..   “Then hit enter”

Type HPBR   “Then hit enter”

Then go to #3 RE-PROGRAM.

Then  PRESS "R" to restore saved information

REO

[AlattAR]

REO when I press 'R' I saw (error code=0x89)

@REO51ST

what I do ?

[AlattAR]

REO , from where can taking this file please,
remember i have CT number, you can make use of them ?

@REO51ST

Please advise