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‎10-12-2023 08:43 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg1000 IDS Base Model
Operating System: Microsoft Windows 11

I plugged in the computer and immediately the port started smoking and got hot.  My daughter has the same computer and the charger won't work on hers either anymore.  My original charger also wasn't working so I was using my daughters.  Help!  I'm under warranty but don't know where to start with figuring out what is really going on.  FYI....ordered a new charger but not available for a few days. TIA

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1 REPLY 1

‎10-12-2023 10:26 AM

HP Recommended

If the USB port started smoking, the issue is most likely to be internal. Internal as in on the system board.

 

Start in the warranty & repair section of your laptop's support portal. See the hyperlink below

https://support.hp.com/us-en/product/warranty-repair/hp-pavilion-laptop-pc-15-eg1000/2100893647

 


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